1Overview#

This Refund & Cancellation Policy explains how refunds and cancellations work for our paid programs. It is written to be fair and clear; specific programs may have additional written terms, which take precedence where they conflict with this page.

2Before a Program Begins#

If you cancel before your cohort or program start date, you may request a refund of amounts paid. Contact us as early as possible so we can process your request promptly.

3After a Program Begins#

Once a program has started, refunds may be pro-rated or declined depending on how much of the program has been delivered and any non-recoverable costs already incurred. We review these requests individually and in good faith.

4Add-Ons#

Optional add-ons (such as the Training + Placement Support Bundle) may have their own refund conditions because work on them can begin immediately. We will tell you the applicable terms when you request a refund for an add-on.

5Transfers#

In some cases you may transfer your enrollment to a later cohort instead of requesting a refund. Contact us to discuss availability.

6How Refunds Are Issued#

Approved refunds are returned to the original payment method through our payment processor. The time for the funds to appear depends on your bank or card issuer (typically 5–7 business days).

7How to Request a Refund or Cancellation#

To request a refund, cancellation, or transfer, contact us at info@riviratech.com with your full name, registered email, and program cohort. We will confirm receipt and guide you through next steps.